Engaging Hands-On Elements
Experience a more effective and interactive way of learning that allows space for reflection and internalisation

Maintain and build relationships in the face of disagreement

Make Conflict Work: Building Connections to Move Forward

Disagreements are inevitable in the workplace, but conflict escalation is not. When managed poorly, conflict can damage relationships and hinder performance.

This one-day experiential workshop equips participants with practical tools and insights to navigate conflict constructively. Through guided reflections and activities, participants will deepen self-awareness, strengthen emotional resilience, and build skills to confidently engage in difficult conversations. The LEGO® SERIOUS PLAY® method will be used throughout the session to drive reflection and discussion.

At the end of this workshop, participants will be able to:

Explain key concepts related to conflict that influence behaviour
Apply practical techniques to manage emotional responses and communicate effectively during challenging interactions
Analyse conflict situations to identify underlying interests, assumptions, and emotional drivers
Evaluate different approaches to conflict management and their impact on outcomes
Design and implement strategies for handling difficult conversations in the workplace

Course Content:

1. Self-Awareness
Understand how your thoughts, emotions, and assumptions shape your responses in conflict. Participants will explore conflict styles and patterns of behaviour that influence outcomes

2. Building Emotional Resilience
Learn how to stay grounded and composed in challenging situations. This module focuses on recognising emotional responses and applying techniques to maintain constructive engagement

3. Having Challenging Conversations
Develop practical communication skills to address conflict effectively. Participants will practice structured approaches to navigating high-stakes conversations

4. Five Core Interests
Explore the emotional drivers of conflict based on the five core human interests of negotiation. Participants will learn how to identify and address these core interests to reduce defensiveness and build collaboration

The LEGO® Serious Play® Method

Initially designed for internal use at The LEGO Group, this innovative method of learning creates a safe learning environment for all. Using specially designed activities and questions, our certified facilitators will bring you through a process that unlocks the hidden potential within individuals, while enabling learning to be internalised and applied more effectively.

COST

S$495 per person

Includes:

LEGO® SERIOUS PLAY® Bricks & LEGO® Window Exploration Set

Learner Guide
Certificate of Attendance
Buffet Lunch (Halal-Certified)
Two Tea Breaks (Halal-Certified)

Currently programmes are planned to be held at Village Hotel Bugis. Should the location not be available, an alternative that also provides halal-certified catering will be provided within walking distance of a centrally-located MRT station

Cancellation Policy

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